Gartner, in their Top 10 Data and Analytics Trends for 2021 report states that organizations are beginning to understand the importance of using data analytics to accelerate their digital business initiatives to remain competitive.
Data analytics is shifting from being a “by the way” focus for business to a core high-value business reporting function.
Many business leaders however underestimate the complexities of data and end up missing out on valuable insights based opportunities.
Relying on generalists in the IT departments is not helping. IT often don’t know enough about the business, the data and customers, to be qualified to comment or optimise reporting at all.
IT is focused, rightly, on maintaining IT security and technology operations. “IT owns the business function of minimizing internal and external security risks and vulnerabilities and maintaining core business systems and operations.” as Katie Horvath says in Toolbox.
With service goals, a focus on help desk management; IT’s focus is on system uptime and this is why you see it so often outsourced. You’ll be surprised though, at how many organizations still rely on It department analysts to maintain and produce business reports.
Without expertise though, they’re the wrong people to be doing market trend analysis and all the things that specialist reporting analysts do.
An IT management report can help your business in identifying if your reporting function could do with an overhaul as a whole.
With the IT management report’s content, we’ll also optionally describe how effective your IT management processes are and whether your security posture, in particular, meets compliance requirements.
We can also help inform you on whether you should continue with your status quo or potentially optimize IT operations. This might involve augmentation of your on-premise solutions, hardening your cloud solutions or selecting a Customer Master Data Management system like Pretectum’s C-MDM.
Contact us for more details.