In this blogpost, we share our top 5 learnings from the latest round of user research that will inform the next iteration of the ‘Track My Request’ service.
The post Accessing adult social care – user research findings appeared first on Centre for Digital Public Services.
What do The Avengers and an onion have in common? The answer, as it turns out, is that both can teach us something about why multidisciplinary teams can be the key to a project’s success.
The post The benefits of a multidisciplinary team appeared first on Centre for Digital Public Services.
Getting your cybersecurity policies, business continuity and disaster recovery policies right from the outset saves time, money, and stress later on. A draft policy is no use if you don’t act on it; do trial runs, test your policy and plans, and have a process which is known to the staff in your business and […]
The post Watch now: The good, the bad, and the ugly – getting your contracts and policies right first appeared on Harrison Clark Rickerbys.
Although we are still waiting for the results of the consultation by the Ministry of Justice in connection with the modernisation of lasting powers of attorney (LPAs) which ended in October, the pros and cons of digitalising the process for making an LPA will likely always prove divisive. An LPA is a document that allows […]
The post What is the future for lasting powers of attorney in an increasingly digital world? first appeared on Harrison Clark Rickerbys.
What are Deprivation of Liberty Safeguards (DoLS)? The Supreme Court ruled in March 2014 that a deprivation of liberty happens when an individual who lacks capacity to make decisions about their treatment and care is subject to constant supervision, control, and is not free to leave. Examples of these are when a person is forced […]
The post Changes planned to the law on deprivation of liberty first appeared on Harrison Clark Rickerbys.
Often, when considering complaints against veterinary practices, we typically consider those complaints that deal with the ‘duty of care’ obligations to your clients and patients and the requirement to ‘exercise reasonable skill and care’. In such circumstances a crucial first step to defending such claims is to demonstrate and ensure that as veterinary professionals you […]
The post What should I do if I receive a complaint about my veterinary practice? first appeared on Harrison Clark Rickerbys.
The UK is now classed as a ‘third country’ from the EU’s perspective. This means that UK product manufacturers and importers are no longer considered to be ‘economic operators’ established in the EU. As a result, any distributors operating in the EU must now take on specific obligations for the purposes of product legislation. Should […]
The post Selling products in the EU? What you need to know first appeared on Harrison Clark Rickerbys.
Back in October last year Equisafety Ltd v Battle, Hayward and Bower, Ltd considered a number of issues surrounding claims of trade mark infringement, passing off and the defendant’s attempt to invalidate the claimant’s trade mark. The trademark in question was ‘Mercury’ and the goods this mark was applied to were high-visibility equestrian wear such […]
The post Mercury rising : hi-vis equestrian trade mark subject of infringement case first appeared on Harrison Clark Rickerbys.
As part of our digital landscape review, we’ve been speaking to organisations right across Wales. In this blogpost, we’re sharing the experience of The National Library of Wales on their journey to become more ‘user-centred’.
The post How do we become ‘user-centred’? – A case study appeared first on Centre for Digital Public Services.
Join us for our next knowledge sharing webinar to explore how data can be used to make decisions within service design.
The post Knowledge sharing series – Using data to make decisions appeared first on Centre for Digital Public Services.