As 2020 ended as we now conclude 2021 it is worth looking back on the increase in calls that call centres will have fielded but there was also a significant increase in the rate of difficult calls and the need to escalate them. That’s at least according to a 2020 study by Harvard Business Review. Difficult calls increased by 50% overall.
The solution to some of these challenges may lie in Customer Master Data Management.
Pretectum C-MDM helps you to not only identify these kinds of issues in your data. It also provides you with potential ways to remediate depending on what other data sources you have available or through directly engaging with customers to provide you with the missing data.
You’re invited to SWIC’s Net Zero Week! A series of online seminars introducing the work of the South Wales Industrial Cluster & its projects – open to all OCTOBER 5TH: 10:30 – 11:30 SWIC Week Launch – Net Zero and its relevance to South Wales 14:30 – 15:30 The future of clean power and energy…
Cloud-based Customer MDM presents itself in the shape of software as a service (SaaS). This means that organizations do not incurring a cost of the hardware and software associated with it and have no application or hardware maintenance to pay. The organization and financial cost of provisioning on-premise and captive hardware is sometimes prohibitive enough for organizations to effectively ditch capital expenditure on a system and instead invest capital budgets elsewhere in the business and instead choose a pay as you go model which SaaS will support.
An IT management reporting can help your business in identifying if your reporting function could do with an overhaul.
With economic growth shifting eastwards at an accelerating rate, the Asia-Pacific region is now home to some of the most vibrant and fertile ecosystems for innovation. Around 65% of the world’s middle classes and around 12% of the global working age population are set to be in the APAC by 2030, compared to 13% of…
Cardiff, August 23, 2021: Cardiff-based AI startup Nightingale HQ has become the first UK startup to join EIT Manufacturing, the largest European consortium of manufacturers that includes big names like Whirlpool, Siemens, Philips, P&G, and many prominent research and academic institutes. It is supported by the European Institute of Innovation and Technology (EIT), a body…
A new business that aims to save manufacturers millions of pounds a year has been launched in Wales. POET Systems Ltd., based in Bridgend, has developed a bespoke cloud-based software system that is designed to improve performance, save time and reduce waste. The unique digital platform provides manufacturers with detailed data about their production processes,…
Coincover – the platform providing cryptocurrency cover and recovery services – raises over $9m in Series A led by Element Ventures Coincover is building the world’s safety standard for cryptocurrency, offering the first cryptocurrency theft cover and military-grade technology to recover access to lost funds With as much as 20% of the world’s bitcoin lost…
CSconnected welcomes expansion commitments to the South Wales Semiconductor community Nexperia to invest further in Silicon Power Devices Production expansion Newport Wafer Fab spin out to focus on Compound Semiconductor technologies Cardiff, Wales, 5th July 2021: CSconnected, the South Wales compound semiconductor cluster organization, welcomes the news that global semiconductor expert, Nexperia, will invest further in Newport…
