Customer Data and the Customer Experience – Page 84

What should I do if I receive a complaint about my veterinary practice?

Often, when considering complaints against veterinary practices, we typically consider those complaints that deal with the ‘duty of care’ obligations to your clients and patients and the requirement to ‘exercise reasonable skill and care’. In such circumstances a crucial first step to defending such claims is to demonstrate and ensure that as veterinary professionals you […]

The post What should I do if I receive a complaint about my veterinary practice? first appeared on Harrison Clark Rickerbys.

January 19, 2022adminUncategorizedLaw

Selling products in the EU? What you need to know

The UK is now classed as a ‘third country’ from the EU’s perspective. This means that UK product manufacturers and importers are no longer considered to be ‘economic operators’ established in the EU. As a result, any distributors operating in the EU must now take on specific obligations for the purposes of product legislation. Should […]

The post Selling products in the EU? What you need to know first appeared on Harrison Clark Rickerbys.

January 19, 2022adminUncategorizedLaw

Mercury rising : hi-vis equestrian trade mark subject of infringement case

Back in October last year Equisafety Ltd v Battle, Hayward and Bower, Ltd considered a number of issues surrounding claims of trade mark infringement, passing off and the defendant’s attempt to invalidate the claimant’s trade mark. The trademark in question was ‘Mercury’ and the goods this mark was applied to were high-visibility equestrian wear such […]

The post Mercury rising : hi-vis equestrian trade mark subject of infringement case first appeared on Harrison Clark Rickerbys.

January 19, 2022adminUncategorizedLaw

How do we become ‘user-centred’? – A case study

As part of our digital landscape review, we’ve been speaking to organisations right across Wales. In this blogpost, we’re sharing the experience of The National Library of Wales on their journey to become more ‘user-centred’.

The post How do we become ‘user-centred’? – A case study appeared first on Centre for Digital Public Services.

January 18, 2022adminUncategorizedDigital, GOV, Wales

Knowledge sharing series – Using data to make decisions

Join us for our next knowledge sharing webinar to explore how data can be used to make decisions within service design.

The post Knowledge sharing series – Using data to make decisions appeared first on Centre for Digital Public Services.

January 18, 2022adminUncategorizedDigital, GOV, Wales

Skills and capability training contract awarded

Our mission is to build digital capability in public service organisations through a comprehensive training and support programme. This blogpost outlines our recent experience in selecting a supplier to help us achieve this.

The post Skills and capability training contract awarded appeared first on Centre for Digital Public Services.

January 17, 2022adminUncategorizedDigital, GOV, Wales

Chief statistician’s update: understanding COVID-19 infection rates in Wales

Darllenwch y dudalen hon yn Gymraeg Last week, Wales, along with other UK nations, announced that if you have a positive lateral flow test result, you no longer need to take a follow-up PCR test. This type of policy change … Continue reading →

January 11, 2022adminUncategorizedGOV, Wales

Bringing our digital strategy to life

Natural Resources Wales (NRW) and the Centre for Digital Public Services (CDPS) are working in partnership on NRW’s first piece of user centred, agile service design.

The post Bringing our digital strategy to life appeared first on Centre for Digital Public Services.

January 11, 2022adminUncategorizedDigital, GOV, Wales

Master Data is only one facet of Data Governance

All successful data governance and data management programs including those that only consider Master Data Management as a first step, have to be implemented by people. These could be stakeholders from the business, members of IT, a specialized group of people that form a data management organization (DMO) or they could be external consultants or service providers.

A well-implemented and maintained MDM practice avoids duplicates, redundancy, and inconsistencies.

January 10, 2022Miles JonesUncategorizedMaster Data

Relationship Management

Sometimes, action needs to be taken to address an issue of conduct or the handling of a staff grievance. This can often be time consuming and challenging, but at Eagle HR, we’re on hand to guide you through the process. If you prefer, we can take the lead for you in meetings and when communicating […]

The post Relationship Management first appeared on Harrison Clark Rickerbys.

January 7, 2022adminUncategorizedLaw