A CDPS team is on the ground talking to users of GP services in Wales about how they perceive patient-facing digital systems.
The post What can digital do? Exploring the primary healthcare landscape appeared first on Centre for Digital Public Services.
How would you, the Welsh public service community, like CDPS to bring digital service standards to life?
The post Tell us: how do we bring Digital Service Standards to life? appeared first on Centre for Digital Public Services.
To do our work, we all have to read a mass of papers. Nearly all of them are far too long’ – Winston Churchill
The post Keep. It. Simple… Content design appeared first on Centre for Digital Public Services.
Powys County Council explains how user-centred design transformed its residents’ experience of everything from waste services to rate payments.
The post ‘When is my bin day?’ How a Welsh council went user-centred appeared first on Centre for Digital Public Services.
It’s been a long rough ride for business in general but some have weathered the storm because they have adapted or already had a robust customer data profile in place ahead of the pandemic. You’d agree, that now more than ever, your business needs to obsess about their customer data management because your business is planning to stick around. Surviving in the game depends on that data.
A digital maturity assessment is a fantastic way to get to know an organisation, as CDPS discovered in working with WRA.
The post Helping the Welsh Revenue Authority become fully digital appeared first on Centre for Digital Public Services.
