Powys County Council explains how user-centred design transformed its residents’ experience of everything from waste services to rate payments.
The post ‘When is my bin day?’ How a Welsh council went user-centred appeared first on Centre for Digital Public Services.
A digital maturity assessment is a fantastic way to get to know an organisation, as CDPS discovered in working with WRA.
The post Helping the Welsh Revenue Authority become fully digital appeared first on Centre for Digital Public Services.
Training for NHS Wales executives and technicians shows how user-centred design can lead to better services.
The post New digital courses for NHS Wales put the patient first appeared first on Centre for Digital Public Services.
We’re delighted to welcome Rhiannon Lawson to CDPS as interim Head of Standards. Rhiannon will lead on the development of a service manual – which will bring the standards to life, show what good looks like and provide tools to make it easy for organisations to adopt them.
The post Rhiannon Lawson joins CDPS to oversee digital service standards appeared first on Centre for Digital Public Services.
Jan Murdoch, Lead Horizon Scanner in our Technology Innovation team, shares his thoughts on the emerging technologies to watch out for this year and why they matter to Defra.
We’re marking the start of National Apprenticeship Week 2022 with a post from Workforce Management Lead, Claire Thomas Hawnt, who tells us about the many opportunities we have for budding apprentices.
Could you help shape the future direction of digital public services in Wales? The search is on for a chair and five board members to help us support Wales to design and deliver better digital public services in Wales.
The post Come join our board appeared first on Centre for Digital Public Services.
Today we’re marking #TimeToTalk Day, and encouraging people to start a conversation about mental health, with a post from one of our Senior Workforce Advisors, Kay Finn, who shares her experiences of homeworking and the challenges of combatting loneliness.
In CDPS’s latest knowledge sharing webinar, we looked at how data can power better decision-making in the Welsh public sector and beyond, based on the Welsh Government’s 12th Digital Service Standard.
The post Joining data and decision-making in the Welsh public sector appeared first on Centre for Digital Public Services.