Small is beautiful when it comes to service delivery and, as for support networks, a certain everyday vegetable forms the perfect model – as Pete Stanton explains.
The post Why multidisciplinary teams need onions appeared first on Centre for Digital Public Services.
In this blogpost, we share our top 5 learnings from the latest round of user research that will inform the next iteration of the ‘Track My Request’ service.
The post Accessing adult social care – user research findings appeared first on Centre for Digital Public Services.
What do The Avengers and an onion have in common? The answer, as it turns out, is that both can teach us something about why multidisciplinary teams can be the key to a project’s success.
The post The benefits of a multidisciplinary team appeared first on Centre for Digital Public Services.
As part of our digital landscape review, we’ve been speaking to organisations right across Wales. In this blogpost, we’re sharing the experience of The National Library of Wales on their journey to become more ‘user-centred’.
The post How do we become ‘user-centred’? – A case study appeared first on Centre for Digital Public Services.
Join us for our next knowledge sharing webinar to explore how data can be used to make decisions within service design.
The post Knowledge sharing series – Using data to make decisions appeared first on Centre for Digital Public Services.
Our mission is to build digital capability in public service organisations through a comprehensive training and support programme. This blogpost outlines our recent experience in selecting a supplier to help us achieve this.
The post Skills and capability training contract awarded appeared first on Centre for Digital Public Services.
Natural Resources Wales (NRW) and the Centre for Digital Public Services (CDPS) are working in partnership on NRW’s first piece of user centred, agile service design.
The post Bringing our digital strategy to life appeared first on Centre for Digital Public Services.
Our prototypes focus on the key areas which were raised as issues during the discovery phase. Areas of user interaction such as registering for an account through to applying for a grant.
The post Prototype as a conversation starter appeared first on Centre for Digital Public Services.
Depending on the nature of your business and the relationship that you have with your customers you may have several different types of customer master data that you choose to manage and maintain. There are other types of customer data that you may need to manage too, data types that you don’t necessarily always think of as master data but which may benefit from being stored and retrieved centrally as required.
Pretectum’s Customer Master Data management system (C-MDM) doesn’t prescribe what you should or should have as that basic data definition, it is entirely up to you. While we may offer some standard models (schemas) and your systems may have specific minimum requirements, those can be supported but the end decision is up to you.
Everyone understands the role of a researcher on a project, or at least they think they do. But there is more to carrying out interviews and telling others what they’ve learned.
The post “User research is a team sport”, but what does it mean in practice? appeared first on Centre for Digital Public Services.
