Powys County Council explains how user-centred design transformed its residents’ experience of everything from waste services to rate payments.
The post ‘When is my bin day?’ How a Welsh council went user-centred appeared first on Centre for Digital Public Services.
A digital maturity assessment is a fantastic way to get to know an organisation, as CDPS discovered in working with WRA.
The post Helping the Welsh Revenue Authority become fully digital appeared first on Centre for Digital Public Services.
Training for NHS Wales executives and technicians shows how user-centred design can lead to better services.
The post New digital courses for NHS Wales put the patient first appeared first on Centre for Digital Public Services.
Darllenwch y dudalen hon yn Gymraeg Apprenticeships are a great way to earn while you learn, but what do they actually involve?! James, an alumni apprentice from our recent DDaT scheme is here to tell you. How I got here … Continue reading
We’re delighted to welcome Rhiannon Lawson to CDPS as interim Head of Standards. Rhiannon will lead on the development of a service manual – which will bring the standards to life, show what good looks like and provide tools to make it easy for organisations to adopt them.
The post Rhiannon Lawson joins CDPS to oversee digital service standards appeared first on Centre for Digital Public Services.
Jan Murdoch, Lead Horizon Scanner in our Technology Innovation team, shares his thoughts on the emerging technologies to watch out for this year and why they matter to Defra.