Join us for our next knowledge sharing webinar to explore how data can be used to make decisions within service design.
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Our mission is to build digital capability in public service organisations through a comprehensive training and support programme. This blogpost outlines our recent experience in selecting a supplier to help us achieve this.
The post Skills and capability training contract awarded appeared first on Centre for Digital Public Services.
Darllenwch y dudalen hon yn Gymraeg Last week, Wales, along with other UK nations, announced that if you have a positive lateral flow test result, you no longer need to take a follow-up PCR test. This type of policy change … Continue reading
Natural Resources Wales (NRW) and the Centre for Digital Public Services (CDPS) are working in partnership on NRW’s first piece of user centred, agile service design.
The post Bringing our digital strategy to life appeared first on Centre for Digital Public Services.
Our prototypes focus on the key areas which were raised as issues during the discovery phase. Areas of user interaction such as registering for an account through to applying for a grant.
The post Prototype as a conversation starter appeared first on Centre for Digital Public Services.
Everyone understands the role of a researcher on a project, or at least they think they do. But there is more to carrying out interviews and telling others what they’ve learned.
The post “User research is a team sport”, but what does it mean in practice? appeared first on Centre for Digital Public Services.
Our latest strand, Photonics Connected, attended its very first physical event by exhibiting at the respected Aerospace Wales Expo this December. Our table was attended by Avril Lewis, Managing Director of Technology Connected, and Chair of Photonics Connected’s Leadership Council, Dr Louise Jones. Aerospace Wales is a trade association for companies within Wales operating in…
In our latest Knowledge Sharing webinar, we looked at user-centred design based on the Digital Service Standards for Wales.
The post Knowledge Sharing webinar: User-centred design appeared first on Centre for Digital Public Services.
Chris Howes reflects on the work of Defra’s Digital, Data and Technology Services (DDTS) team, and the wider cross-government community, to make ICT/Digital sustainability part of business-as-usual activities.
As 2020 ended as we now conclude 2021 it is worth looking back on the increase in calls that call centres will have fielded but there was also a significant increase in the rate of difficult calls and the need to escalate them. That’s at least according to a 2020 study by Harvard Business Review. Difficult calls increased by 50% overall.
The solution to some of these challenges may lie in Customer Master Data Management.
