OKR’s are arguably a North Star for any data-related program. OKRs can be the determinants of not just how your programs are running but also whether the measures that you have in place are proper and appropriate. Do they answer fundamental questions that you need to ask about your program and more particularly, your data?
All successful data governance and data management programs including those that only consider Master Data Management as a first step, have to be implemented by people. These could be stakeholders from the business, members of IT, a specialized group of people that form a data management organization (DMO) or they could be external consultants or service providers.
A well-implemented and maintained MDM practice avoids duplicates, redundancy, and inconsistencies.
Things that are worth doing, often take time, and the same is perfectly true about data governance and the implementation of master data management as part of a more broadly focused data management program. It isn’t something you do once, and then you’re done.
Over time your organization will determine that the true value of data is often hidden in how it is used in ways that were perhaps less obvious at the outset.
Fast-evolving data and data needs mean that the job of data governance never really ends and so your business will need to keep pace with these changes both in terms of how the data itself is managed but also in how teams think about the data.
Depending on the nature of your business and the relationship that you have with your customers you may have several different types of customer master data that you choose to manage and maintain. There are other types of customer data that you may need to manage too, data types that you don’t necessarily always think of as master data but which may benefit from being stored and retrieved centrally as required.
Pretectum’s Customer Master Data management system (C-MDM) doesn’t prescribe what you should or should have as that basic data definition, it is entirely up to you. While we may offer some standard models (schemas) and your systems may have specific minimum requirements, those can be supported but the end decision is up to you.
Our latest strand, Photonics Connected, attended its very first physical event by exhibiting at the respected Aerospace Wales Expo this December. Our table was attended by Avril Lewis, Managing Director of Technology Connected, and Chair of Photonics Connected’s Leadership Council, Dr Louise Jones. Aerospace Wales is a trade association for companies within Wales operating in…
As 2020 ended as we now conclude 2021 it is worth looking back on the increase in calls that call centres will have fielded but there was also a significant increase in the rate of difficult calls and the need to escalate them. That’s at least according to a 2020 study by Harvard Business Review. Difficult calls increased by 50% overall.
The solution to some of these challenges may lie in Customer Master Data Management.
Pretectum C-MDM helps you to not only identify these kinds of issues in your data. It also provides you with potential ways to remediate depending on what other data sources you have available or through directly engaging with customers to provide you with the missing data.
You’re invited to SWIC’s Net Zero Week! A series of online seminars introducing the work of the South Wales Industrial Cluster & its projects – open to all OCTOBER 5TH: 10:30 – 11:30 SWIC Week Launch – Net Zero and its relevance to South Wales 14:30 – 15:30 The future of clean power and energy…
Cloud-based Customer MDM presents itself in the shape of software as a service (SaaS). This means that organizations do not incurring a cost of the hardware and software associated with it and have no application or hardware maintenance to pay. The organization and financial cost of provisioning on-premise and captive hardware is sometimes prohibitive enough for organizations to effectively ditch capital expenditure on a system and instead invest capital budgets elsewhere in the business and instead choose a pay as you go model which SaaS will support.
An IT management reporting can help your business in identifying if your reporting function could do with an overhaul.
