Technology Connected is honoured to announce The Rt Hon David TC Davies MP, Secretary of State for Wales, as the esteemed Guest of Honour at the Wales Technology Awards 2024. Born in London and educated in Newport, South Wales, David TC Davies’ responsibilities range from fiscal policies to major growth deals, bringing a unique perspective…
Customer Master Data Management mattersSome reasons why you should care 1 Reducing business friction – when you don’t have a customer MDM, every business department is responsible for collecting and maintaining master data – marketing, sales, service, support, billing and collections. The result is that the same master data may be collected multiple times, and…
Technology Connected, the founders of the Wales Technology Awards, proudly announce Box UK as the esteemed ‘Best Digital Transformation Award’ Partner for the upcoming 2024 Awards. With over two decades of industry expertise, Box UK has solidified its reputation as a leading force in creating exceptional digital solutions that deliver tangible business value. The company’s…
Technology Connected proudly welcomes de Novo Solutions as the Headline Partner for the highly-anticipated Wales Technology Awards 2024. As the UK’s leading experts in technology enabled digital transformation and Cloud-led innovation, de Novo’s partnership highlights their dedication to fostering innovation and excellence within the Welsh technology sector. The Wales Technology Awards, organised by Technology Connected,…
Every market has its unique flavor, Japan stands out as a challenge and opportunity in equal measure for global brands seeking to impress a discerning Japanese customer audience. A Japan nuanced approach to branding is not just advisable; it’s imperative. Japan, a nation steeped in rich culture and tradition, possesses a substantial consumer landscape shaped…
Customer master data attributes are essential pieces of information about your customers that in Pretectum CMDM, are stored in the central repository, referred to as the Pretectum CMDM system. Managing your customer master data effectively is crucial for your organization to enhance its customer relationships, improve your organizational decision-making, and streamline operations and business processes.…
In the complex landscape of enterprise-level Master Data Management (MDM) implementation, several critical challenges often obstruct the path to success. learn more by visiting: https://www.pretectum.com/avoiding-pitfalls-in-mdm-implementation/
Customer Relationship Management 101 Competition is fierce and customer choices are abundant, businesses may find solace and success in the art of cultivating meaningful customer relationships. The art, often referred to as Customer Relationship Management (CRM), has become more than just a marketing strategy; it’s the cornerstone upon which businesses thrive and flourish. Building Bridges…
Implement loyalty programs, discounts, and special merchandise to reward customers, enhancing their sense of belonging.
Greet customers warmly, making them feel acknowledged, and always express gratitude for their patronage. Part of the key here is knowing your customers. How exactly you achieve a certain state of KYC hinges on how far you integrate solutions like CMDM with your other systems like POS and eCommerce.
Explore CMDM systems like Pretectum CMDM, which streamlines processes, manages customer data, provides valuable insights, and facilitates personalized experiences.
In essence, CRM is the heart of a successful business. By investing in relationships, understanding customer needs, and leveraging modern tools, businesses can create a customer-centric ecosystem where loyalty thrives, and profits follow suit. It’s more than just a strategy; it’s a commitment to building lasting connections that stand the test of time, ensuring business growth in a competitive world.
A customer-centric business strives to create a positive, consistent, and memorable customer experience at every touchpoint, which leads to customer loyalty, advocacy, and ultimately, business growth. Customer-centric businesses foster a culture that prioritizes customer satisfaction and values customer feedback with every employee, from top management to frontline staff, understanding the importance of the customer and…