Customer Data and the Customer Experience – Page 2

Using AI to accelerate delivery during the discovery phase

Jenny Taylor, Delivery Group Lead within Digital, Data, Technology and Security (DDTS) at Defra, Zoe Wilkins, Delivery Manager and Chris Leo, Head of User-centred Design Assurance, share how they are making the most of artificial intelligence (AI) to accelerate delivery in their area.

September 18, 2025adminAI, ArtificialIntelligence, digitalDEFRA, Digital, GOV, Wales

From Accelerator to Demo Day: Meet COLFI, the Fintech Streamlining Asset Transfers for Financial Institutions

The post From Accelerator to Demo Day: Meet COLFI, the Fintech Streamlining Asset Transfers for Financial Institutions appeared first on FinTech Wales.

September 18, 2025adminFoundry, Foundry Meets, NewsNews, Tech, Wales

Transparent transformation—bringing people along with change

David Thomas, Delivery Group Lead for Environmental Quality, reflects on his experience developing new ways of working across digital delivery.

September 17, 2025adminDefra digital, Digital delivery, Digital transformationDEFRA, Digital, GOV, Wales

A New Chapter for StatsWales: What to Expect from the Beta Launch

Darllenwch y dudalen hon yn Gymraeg Earlier in the summer I shared the news that a new StatsWales service is on its way. Today, I’m pleased to provide more detail on what you can expect as we prepare to launch … Continue reading →

September 17, 2025adminUncategorizedGOV, Wales

Senedd Report Highlights Barriers to Apprenticeships – WeGetDesign Brings SME Voice to the Table

The post Senedd Report Highlights Barriers to Apprenticeships – WeGetDesign Brings SME Voice to the Table appeared first on FinTech Wales.

September 16, 2025adminNews, Reports & ResourcesNews, Tech, Wales

From Accelerator to Demo Day: Meet BanxLocal, the Fintech Rebuilding Community Bank Access

The post From Accelerator to Demo Day: Meet BanxLocal, the Fintech Rebuilding Community Bank Access appeared first on FinTech Wales.

September 16, 2025adminFoundry, Foundry Meets, NewsNews, Tech, Wales

Unearthing User Needs: Digging Deep into Digital Services for Disused Coal

By Ryan, Digital and Data team for Mining Legacy & Reservoir Safety Darllenwch y dudalen hon yn Gymraeg In July, the Senedd passed the Disused Mine and Quarry Tips (Wales) Bill. It’s now received Royal Assent and the new Disused … Continue reading →

September 15, 2025adminUncategorizedGOV, Wales

British Business Bank and Development Bank of Wales to Deliver Investor Speed Networking Session at Wales Tech Week 2025

Technology Connected, the creators of Wales Tech Week 2025, are delighted to announce that British Business Bank and the Development Bank of Wales have joined as Fringe Event Partners, bringing an engaging Investor Speed Networking Session to this year’s international tech summit. The session will take place on Monday 24 November, 2pm to 4pm at the ICC Wales, as part of the…

September 15, 2025Miles JonesUncategorizedConnected, Wales

Not Just a Customer Database

Every great business starts with just one customer. You probably track them in a spreadsheet. One customer becomes ten, then a hundred, and soon that simple sheet is a database. But as you grow, so do the problems. Suddenly, you have multiple teams using different systems. Sales has one list, marketing has another, and customer…

September 15, 2025admindataCMDM

Product managing the design of sustainable services; an odyssey

Product manager Lucy Stewart reflects on her experience of designing sustainable services, and identifies where product managers can influence how and where we consider environmental impact as we deliver digital products.

September 11, 2025adminDefra digital, Digital Sustainability, Product ManagementDEFRA, Digital, GOV, Wales