Jack Rigby has been announced as the new Head of Technology at CDPS, learn more about Jack and his digital ambitions for Wales in this blog post.
The post Announcing Jack Rigby as our new Head of Technology appeared first on Centre for Digital Public Services.
A translators’ reflections about being part of a trio-writing project to improve how bilingual content is designed.
The post What role is the translator’s role in content design? appeared first on Centre for Digital Public Services.
With the launch of our first ever gender pay gap report, we ask female staff at CDPS to share how they feel on International Women’s Day.
The post CDPS embraces equity for International Women’s Day appeared first on Centre for Digital Public Services.
This year’s International Women’s Day theme is about embracing equity, but what is the difference between equality and equity and why is it important? Equality is giving individuals and groups the same resources or opportunities but for a truly inclusive world we need equity. Equity recognises that each person has different circumstances and allocates the…
Depending on the nature of your business and the relationship that you have with your customers you may have several different types of customer master data that you choose to manage and maintain. There are other types of customer data that you may need to manage too, data types that you don’t necessarily always think of as master data but which may benefit from being stored and retrieved centrally as required.
Pretectum’s CMDM is able to support you in leveraging all of these different ways of deciding what to store and what the criteria are around the values that you might store, qualitative, quantitative, declared or inferred. All types of data are supported in a highly configurable way according to your specific business needs.
If you’re wondering whether you can achieve a particular outcome in your use of the Pretectum master data management system to improve sales, support a particular initiative or simply provide your customers with a great personalized customer experience, reach out to us and we’ll tell you what you need to know about how the system can help.
Customer data plays a crucial role in customer relationship management as it provides valuable insights into customer behavior, preferences, and interactions with your organization.
Having accurate and up-to-date customer data can help your organization better understand consumers and provide personalized experiences that foster loyalty and improve satisfaction and confidence in your products or services.
Harvard Business Review contributor and business expert Barbara Bund Jackson has found this is very valuable through her research.
Customer Master Data Management (CMDM) is a process and technology used by organizations to ensure that customer data is accurate, consistent, and up-to-date across all systems and applications.
CMDM aims to provide a single source of truth for customer information by creating a centralized repository of customer data and managing the quality, governance, and integration of this data across the enterprise.
Customer Master Data Management helps organizations to improve customer experience, reduce data duplication and errors, enhance data security and privacy, and support informed business decisions by providing a comprehensive view of customer information.
I’ve written a book about networking, a process where (well, up until recently) you primarily went out and met people face-to-face, often at business networking events. As a result, you’d probably think I’m some outgoing and extroverted guy, who lives for networking! …But I’m really not. In fact, while I wouldn’t exactly call myself introverted,…
