Customer Data and the Customer Experience – Page 57

The Leasehold Reform (Ground Rent) Bill becomes law

The Leasehold Reform (Ground Rent) Bill received royal assent on 8 February 2022 and became law. The Act, which the government describes as “one of the most significant improvements to property law in a generation” will abolish ground rents for qualifying residential long leases once the Secretary of State for Levelling Up, Housing and Communities has […]

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March 4, 2022adminUncategorizedLaw

Agency workers and the right to be notified of job vacancies

Agency workers have a ‘day one’ right to be notified of job vacancies to the same degree as direct workers of the employer/hirer; this is established by Regulation 13 of the Agency Workers Regulations 2010 (AWR). But does that right to be notified also extend to a right to apply and to be considered for […]

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March 4, 2022adminUncategorizedLaw

What can digital do? Exploring the primary healthcare landscape

A CDPS team is on the ground talking to users of GP services in Wales about how they perceive patient-facing digital systems.

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March 4, 2022adminUncategorizedDigital, GOV, Wales

Beyond incremental change: How (and why) we’re setting the pace for sustainable technology

Will McGeehin, our Interim Deputy Director for Digital Technology Strategy, tells us how Defra has opened his eyes to the possibilities of truly sustainable technology and the many challenges that come with IT going green.

March 4, 2022adminUncategorizedDEFRA, Digital, GOV, Wales

Why I’m celebrating World Book Day

On the 25th anniversary of World Book Day, Defra librarian Abbi Smith shares her passion for reading and explains how this passion has been passed to her 10-year-old son, Walt, who is already an avid reader himself.

March 3, 2022adminUncategorizedDEFRA, Digital, GOV, Wales

Tell us: how do we bring Digital Service Standards to life?

How would you, the Welsh public service community, like CDPS to bring digital service standards to life?

The post Tell us: how do we bring Digital Service Standards to life? appeared first on Centre for Digital Public Services.

March 2, 2022adminUncategorizedDigital, GOV, Wales

Keep. It. Simple… Content design

To do our work, we all have to read a mass of papers. Nearly all of them are far too long’ – Winston Churchill

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March 1, 2022adminUncategorizedDigital, GOV, Wales

How we created a new security training course for the Civil Service

Bob Mistry and Tony Green, from the Defra security team, share their experiences of working with partners throughout the organisation to develop a new online security training course that will be used by hundreds of thousands of civil servants across government departments in the future.

March 1, 2022adminUncategorizedDEFRA, Digital, GOV, Wales

Guest blog: what’s going on beneath our feet?

Greg Garner, Asset Owner Engagement Manager for Wales, Atkins Darllenwch y dudalen hon yn Gymraeg The National Underground Asset Register (NUAR) is a great example of how digital services, data and technology can be used to improve the lives of … Continue reading →

February 28, 2022adminUncategorizedGOV, Wales