In CDPS’s latest knowledge sharing webinar, we looked at how data can power better decision-making in the Welsh public sector and beyond, based on the Welsh Government’s 12th Digital Service Standard.
The post Joining data and decision-making in the Welsh public sector appeared first on Centre for Digital Public Services.
Small is beautiful when it comes to service delivery and, as for support networks, a certain everyday vegetable forms the perfect model – as Pete Stanton explains.
The post Why multidisciplinary teams need onions appeared first on Centre for Digital Public Services.
In this blogpost, we share our top 5 learnings from the latest round of user research that will inform the next iteration of the ‘Track My Request’ service.
The post Accessing adult social care – user research findings appeared first on Centre for Digital Public Services.
If you believe that data can fuel your digital transformation journey then you will also recognize that it offers the potential for more interaction and communication consistency. By leveraging centrally stored well-managed detailed customer information, all manner of services and support can be made use of in the honing of the customer message to provide a personalized and distinctive customer experience.
What do The Avengers and an onion have in common? The answer, as it turns out, is that both can teach us something about why multidisciplinary teams can be the key to a project’s success.
The post The benefits of a multidisciplinary team appeared first on Centre for Digital Public Services.
Getting your cybersecurity policies, business continuity and disaster recovery policies right from the outset saves time, money, and stress later on. A draft policy is no use if you don’t act on it; do trial runs, test your policy and plans, and have a process which is known to the staff in your business and […]
The post Watch now: The good, the bad, and the ugly – getting your contracts and policies right first appeared on Harrison Clark Rickerbys.
Although we are still waiting for the results of the consultation by the Ministry of Justice in connection with the modernisation of lasting powers of attorney (LPAs) which ended in October, the pros and cons of digitalising the process for making an LPA will likely always prove divisive. An LPA is a document that allows […]
The post What is the future for lasting powers of attorney in an increasingly digital world? first appeared on Harrison Clark Rickerbys.
OKR’s are arguably a North Star for any data-related program. OKRs can be the determinants of not just how your programs are running but also whether the measures that you have in place are proper and appropriate. Do they answer fundamental questions that you need to ask about your program and more particularly, your data?
What are Deprivation of Liberty Safeguards (DoLS)? The Supreme Court ruled in March 2014 that a deprivation of liberty happens when an individual who lacks capacity to make decisions about their treatment and care is subject to constant supervision, control, and is not free to leave. Examples of these are when a person is forced […]
The post Changes planned to the law on deprivation of liberty first appeared on Harrison Clark Rickerbys.
Often, when considering complaints against veterinary practices, we typically consider those complaints that deal with the ‘duty of care’ obligations to your clients and patients and the requirement to ‘exercise reasonable skill and care’. In such circumstances a crucial first step to defending such claims is to demonstrate and ensure that as veterinary professionals you […]
The post What should I do if I receive a complaint about my veterinary practice? first appeared on Harrison Clark Rickerbys.
