Data quality and consistency says Pretectum Customer MDM, should not be neglected, market research suggests that poor quality, data redundancy, and data inconsistency are what most businesses struggle with on a daily basis. Customer data is amongst the most common of the data that represent challenges to marketing, sales, service, support and billing, and collections functions. There has never been a better time to implement a more disciplined approach to customer data management than today!
Customer Master data management (“CMDM”) itself is the convergence of people process and technology to maintain a disciplined approach to the definition, creation, maintenance, and distribution of customer data. Customers can be consumers or businesses and when you consider consumer customers these encompass those that visit brick and mortar stores and locations as well as those that your business engages with via eCommerce or via phone, mail, or home visits.
Darllenwch y dudalen hon yn Gymraeg Apprenticeships are a great way to earn while you learn, but what do they actually involve?! James, an alumni apprentice from our recent DDaT scheme is here to tell you. How I got here … Continue reading
Where did you grow up and where did you go to school? I was born in Hereford and that is where I have grown up. I went to Aylestone High School and Hereford College of Technology. What did you want to do when you left school, if not the law? I really had no idea what […]
The post Aspiration to achievement – Laura Bufton’s success in her home town first appeared on Harrison Clark Rickerbys.
It has been a busy start to the year in the world of data protection. First, there were two noteworthy decisions by the European authorities on transfers of EEA personal data to the US, followed recently by the ICO presentation of its proposed International Data Transfer Addendum. So, where does this leave us? Duty to […]
The post Data protection update – transfers and cookie policies first appeared on Harrison Clark Rickerbys.
We’re delighted to welcome Rhiannon Lawson to CDPS as interim Head of Standards. Rhiannon will lead on the development of a service manual – which will bring the standards to life, show what good looks like and provide tools to make it easy for organisations to adopt them.
The post Rhiannon Lawson joins CDPS to oversee digital service standards appeared first on Centre for Digital Public Services.
Jan Murdoch, Lead Horizon Scanner in our Technology Innovation team, shares his thoughts on the emerging technologies to watch out for this year and why they matter to Defra.
Darllenwch y dudalen hon yn Gymraeg If you’re nearing the end of your time in school or university and are considering what career path to follow, or you’re looking for a change in career and have an interest in digital, … Continue reading
We’re marking the start of National Apprenticeship Week 2022 with a post from Workforce Management Lead, Claire Thomas Hawnt, who tells us about the many opportunities we have for budding apprentices.
Could you help shape the future direction of digital public services in Wales? The search is on for a chair and five board members to help us support Wales to design and deliver better digital public services in Wales.
The post Come join our board appeared first on Centre for Digital Public Services.
