Defra – Caerleon Consulting

How we built a new water management eligibility checker

In World Water Week we hear from Daniel de Cruz about his work on a new ‘Farm Transformation Fund’ water management eligibility checker.

August 21, 2023adminAccessibility, Defra, Defra digital, Defra service design, services, user needs, User researchDEFRA, Digital, GOV, Wales

Listening to anglers is helping to improve our fishing licence service

As National Fishing Month gets underway again, we hear from Jenny Yates, Service Owner in our ‘I Want to Fish’ team, about what our latest user research into digital fishing licences shows, and what future improvements anglers might see as a result.

August 14, 2023adminDefra, Defra services, digital, Environment Agency, services, user needs, User researchDEFRA, Digital, GOV, Wales