Defra service design – Caerleon Consulting

How we delivered more than 1,500 digital export journeys

Liam Bancroft, a Product Owner in the Animal & Plant Health Agency (APHA) Borders and Trade team, shares his insights into the work he has been leading to develop a digital service for those seeking to export animals and animal …

January 22, 2025adminDefra interaction, Defra service design, Defra services, digital, exports, user needsDEFRA, Digital, GOV, Wales

How we are leading a bold and innovative approach to online forms

Jenny Taylor explains how the Defra Forms team has launched a new way to provide accessible online forms that meet a broad range of user needs across the Defra group and ends our ongoing reliance on paper-based forms.

September 26, 2024adminAccessibility, Defra digital, Defra service design, digital, User centred design, user needsDEFRA, Digital, GOV, Wales

Greener services hack day: Part One

In the first post of a two-part blog, content designers Natalie Smithson and Sandeep Dhaliwal look forward to today’s hack day, being led by Defra’s planet-centred design team – one of many activities for Services Week 2024.

March 22, 2024adminDefra digital, Defra service design, Defra services, services, User centred design, user needsDEFRA, Digital, GOV, Wales

Spotlight on talent development: Meet Fast Streamer Gianmarco Zenzola

In the latest of our personal stories from colleagues who are on a talent development programme here in Defra, we meet Fast Streamer Gianmarco Zenzola.

March 7, 2024adminAll staff, Defra digital, Defra service design, people, TechnologyDEFRA, Digital, GOV, Wales

How we built a new water management eligibility checker

In World Water Week we hear from Daniel de Cruz about his work on a new ‘Farm Transformation Fund’ water management eligibility checker.

August 21, 2023adminAccessibility, Defra, Defra digital, Defra service design, services, user needs, User researchDEFRA, Digital, GOV, Wales

How we’re building a bespoke IT system to achieve nutrient mitigation for new house building

Samantha Denham and Gregor Neeve give us a look behind the scenes at the work that went into building a digital solution to support a key plank of the Government’s housebuilding strategy.

July 20, 2023adminContent, Defra content design, Defra digital, Defra service design, Defra services, services, User centred design, user needsDEFRA, Digital, GOV, Wales