Defra services – Caerleon Consulting

How we delivered more than 1,500 digital export journeys

Liam Bancroft, a Product Owner in the Animal & Plant Health Agency (APHA) Borders and Trade team, shares his insights into the work he has been leading to develop a digital service for those seeking to export animals and animal …

January 22, 2025adminDefra interaction, Defra service design, Defra services, digital, exports, user needsDEFRA, Digital, GOV, Wales

What a content designer does in alpha

Kaitlin D’Avella explains what content designers do in the alpha stage of a project.

October 17, 2024adminAccessibility, agile, Defra content design, Defra digital, Defra services, digital, User centred design, user needsDEFRA, Digital, GOV, Wales

Defra group digital and data transformation strategy: how we’re making our services better

David Caldwell, Defra’s Deputy Director for Digital Transformation, provides an update on the work underway to transform digital services in Defra. It has been a while since we last shared what we’re doing to transform our services. I took up …

October 8, 2024adminDefra digital, Defra services, digital, services, user needsDEFRA, Digital, GOV, Wales

Being assessed and assessing – a tale of two perspectives: Part two

David Thomas reflects on his recent work assessing the Defra Forms service, and offers some useful tips for teams preparing for assessment and for colleagues on the other side of the fence.

April 26, 2024admin#OpenDefra, Accessibility, Defra digital, Defra services, servicesDEFRA, Digital, GOV, Wales

Being assessed and assessing – a tale of two perspectives: Part one

Jenny Taylor shares her experiences of having her work to design a new Defra Forms service assessed, and how she will apply the learnings in her future work.

April 19, 2024admin#OpenDefra, Accessibility, Defra digital, Defra services, learning, servicesDEFRA, Digital, GOV, Wales

Greener services hack day: Part two

In the second post of a two-part blog, content designers Natalie Smithson and Sandeep Dhaliwal report on the outputs of the recent hack day, led by Defra’s planet-centred design (PCD) team.

April 15, 2024adminDefra digital, Defra services, digital, Planet Centred Design, services, User centred designDEFRA, Digital, GOV, Wales

Greener services hack day: Part One

In the first post of a two-part blog, content designers Natalie Smithson and Sandeep Dhaliwal look forward to today’s hack day, being led by Defra’s planet-centred design team – one of many activities for Services Week 2024.

March 22, 2024adminDefra digital, Defra service design, Defra services, services, User centred design, user needsDEFRA, Digital, GOV, Wales

Why we need volunteers to help vital research work that will protect the world’s forests

On the annual United Nations International Day of Forests, John Wiggins and Robbie Wilson explain how research volunteers will be key to the effective implementation of important new UK Government legislation aimed at protecting the world’s forests.

March 21, 2024adminDefra digital, Defra services, services, user needs, User researchDEFRA, Digital, GOV, Wales

International Women’s Day – my career journey into Defra

On International Women’s Day, Angela Marriott shares her career story, which began on a Youth Training Scheme at a plastics company, and which has brought her to a senior role in our Service Management Office.

March 8, 2024adminAll staff, Defra digital, Defra services, servicesDEFRA, Digital, GOV, Wales

Life in Defra’s Security Academy: Hajra Zaman

As we continue our series of stories from colleagues who are employed on our talent programmes, we hear from Hajra Zaman who explains why she chose to join the Defra Security Academy.

March 5, 2024adminAll staff, Defra digital, Defra services, learning, people, securityDEFRA, Digital, GOV, Wales