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Category: Digital services

Home/Category: Digital services

Improving Customer Experience in APHA – Delivering Outcomes with commercial “off-the-shelf” products

Sam Brett is a Project Manager in APHA’s transformation programme, Delivering Sustainable Futures. In this blog, he reflects on his experience of improving how customers contact the organisation when they need help or advice. At the Animal and Plant Health …
September 25, 2025adminDefra digital, Defra Forms, digital, Digital services, user needsDEFRA, Digital, GOV, Wales

Building a shared understanding of services

Lucy Hartley, Head of Service Strategy, Ownership and Performance, and Lisa Jeffery, Design Manager, reflect on the work being done to build a shared understanding of services within Defra’s Digital, Data, Technology and Security teams.
July 31, 2025adminDefra digital, Digital services, Digital transformation, services, TransformationDEFRA, Digital, GOV, Wales
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