Digital transformation – Caerleon Consulting

Transparent transformation—bringing people along with change

David Thomas, Delivery Group Lead for Environmental Quality, reflects on his experience developing new ways of working across digital delivery.

September 17, 2025adminDefra digital, Digital delivery, Digital transformationDEFRA, Digital, GOV, Wales

Building a shared understanding of services

Lucy Hartley, Head of Service Strategy, Ownership and Performance, and Lisa Jeffery, Design Manager, reflect on the work being done to build a shared understanding of services within Defra’s Digital, Data, Technology and Security teams.

July 31, 2025adminDefra digital, Digital services, Digital transformation, services, TransformationDEFRA, Digital, GOV, Wales

GenAI and software development: a new paradigm

Tim Howard, Deputy Director for Major Projects, Cross-Cutting Technical Services, reflects on his experience of integrating generative AI into software development workflows.

June 2, 2025adminArtificial Intelligence, Defra digital, digital, Digital delivery, Digital transformation, softwareDEFRA, Digital, GOV, Wales

Rolling out digital delivery at scale in Defra

Deputy Director for Digital Delivery Richard Baines reflects on designing environments for digital delivery. Moving away from hierarchical culture and change frameworks, he outlines Defra’s emerging ‘outcome delivery groups’ model and how it’s being rolled out across the group. If …

May 19, 2025adminDefra digital, Digital delivery, Digital transformationDEFRA, Digital, GOV, Wales

Creating an online form to apply for a county parish holding (CPH) number

Senior content designer Alice Wilson writes about how she worked with the Defra Forms team to create a more accessible online version of a PDF form for livestock keepers.

October 2, 2024adminAccessibility, Defra content design, Defra digital, Defra Forms, digital, Digital transformation, User centred design, user needsDEFRA, Digital, GOV, Wales

Predicting emerging technologies – how did we do in 2023?

Jan Murdoch reflects on what the Defra Technology Innovation team got right with their 2023 Emerging Technology radar report, and the lessons they can take as they think about the next iteration.

April 18, 2024adminArtificial Intelligence, Defra technology, digital, Digital transformation, Robotics automation, Software tools, TechnologyDEFRA, Digital, GOV, Wales

Spotlight on talent development: Meet Fast Streamer Ophir Edelstein

In the latest from our series focusing on stories from colleagues who are employed on our talent programmes, we hear from Ophir Edelstein reflects on her first placement as a Technology Innovation Consultant on the Civil Service Fast Stream.

February 19, 2024admincareers, Defra digital, Digital transformation, innovation, people, TechnologyDEFRA, Digital, GOV, Wales

Defra group digital and data transformation strategy: how we’re planning to digitally transform our services

Sarah Hoy, Deputy Director for Digital Transformation, tells us how our new Digital and Data Strategy will change the way we design, build, and run digital services in the future.

January 5, 2024adminDefra digital, Defra services, digital, Digital transformation, services, Transformation, user needsDEFRA, Digital, GOV, Wales

How we are making our forms accessible and easy to use

Jenny Taylor reflects on the work she’s been doing to develop a solution which she hopes will reduce our reliance on paper forms in the future.

December 21, 2023adminAccessibility, Defra digital, Digital transformation, user needsDEFRA, Digital, GOV, Wales

How we’re building a community of AI enthusiasts in Defra

David Lau and Ethan Summers share some insights into their work to develop an AI (Artificial Intelligence) Community of Interest for colleagues in Defra who are interested in building, and sharing, their knowledge of this rapidly expanding technology.

November 13, 2023adminArtificial Intelligence, communities of practice, Defra digital, Digital transformation, TechnologyDEFRA, Digital, GOV, Wales