Environment Agency – Caerleon Consulting

My journey on the Civil Service Fast Stream programme and beyond

Graham Dickinson reflects on his civil service journey, a journey that began with the Fast Stream in 2008, which then propelled him to a senior leadership role via the Civil Service Senior Leaders development programme. I began my civil service …

February 22, 2024adminAll staff, Defra digital, Environment Agency, Strategy, user needsDEFRA, Digital, GOV, Wales

Listening to anglers is helping to improve our fishing licence service

As National Fishing Month gets underway again, we hear from Jenny Yates, Service Owner in our ‘I Want to Fish’ team, about what our latest user research into digital fishing licences shows, and what future improvements anglers might see as a result.

August 14, 2023adminDefra, Defra services, digital, Environment Agency, services, user needs, User researchDEFRA, Digital, GOV, Wales