Customer master data management data types

Depending on the nature of your business and the relationship that you have with your customers you may have several different types of customer master data that you choose to manage and maintain. There are other types of customer data that you may need to manage too, data types that you don’t necessarily always think of as master data but which may benefit from being stored and retrieved centrally as required.

Pretectum’s Customer Master Data management system (C-MDM) doesn’t prescribe what you should or should have as that basic data definition, it is entirely up to you. While we may offer some standard models (schemas) and your systems may have specific minimum requirements, those can be supported but the end decision is up to you.

Government introduces new legislation to tackle commercial rent arrears disputes

In October, we covered the recent case of London Trocadero (2015) LLP v Picturehouse Cinemas Ltd which concerned a dispute about commercial rent arrears incurred during periods of national lockdown. A link to that article can be found here. The UK government has now published its new rent arrears code and draft legislation to help […]

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Pets are for life, not just for Christmas

During the festive season, many families dream of a furry friend for Christmas. Pets can make a great addition to a family. The RSPCA has said that 3.2m households added a new pet to their family during lockdowns. However, pets are long term commitments. Along with enjoying your new-found friend, you should think about the […]

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Photonics Connected at Aerospace Wales Expo 2021

Our latest strand, Photonics Connected, attended its very first physical event by exhibiting at the respected Aerospace Wales Expo this December.  Our table was attended by Avril Lewis, Managing Director of Technology Connected, and Chair of Photonics Connected’s Leadership Council, Dr Louise Jones.  Aerospace Wales is a trade association for companies within Wales operating in…

Call Centres & Customer Data Management

As 2020 ended as we now conclude 2021 it is worth looking back on the increase in calls that call centres will have fielded but there was also a significant increase in the rate of difficult calls and the need to escalate them. That’s at least according to a 2020 study by Harvard Business Review. Difficult calls increased by 50% overall.

The solution to some of these challenges may lie in Customer Master Data Management.