User centred design – Caerleon Consulting

Solving problems, sharing knowledge: Defra’s content community resources

Ayesha Tinsley explains how her team improved the content community’s resources board, in the last in our series on Defra content community projects.

January 14, 2025admincommunities of practice, content design, Defra content design, Defra digital, digital, User centred design, user needsDEFRA, Digital, GOV, Wales

Using hypotheses to improve our content review process

Content designer Lauren Stopps writes about a project to improve the content team’s internal review process.

December 23, 2024admincontent design, Defra content design, Defra digital, digital, User centred designDEFRA, Digital, GOV, Wales

Designing a style guide for Defra content designers

Senior content designer Louisa Mallon describes how her team planned and created a Defra style guide.

December 18, 2024admincontent design, Defra content design, Defra digital, digital, User centred designDEFRA, Digital, GOV, Wales

What a content designer does in alpha

Kaitlin D’Avella explains what content designers do in the alpha stage of a project.

October 17, 2024adminAccessibility, agile, Defra content design, Defra digital, Defra services, digital, User centred design, user needsDEFRA, Digital, GOV, Wales

Creating an online form to apply for a county parish holding (CPH) number

Senior content designer Alice Wilson writes about how she worked with the Defra Forms team to create a more accessible online version of a PDF form for livestock keepers.

October 2, 2024adminAccessibility, Defra content design, Defra digital, Defra Forms, digital, Digital transformation, User centred design, user needsDEFRA, Digital, GOV, Wales

How we are leading a bold and innovative approach to online forms

Jenny Taylor explains how the Defra Forms team has launched a new way to provide accessible online forms that meet a broad range of user needs across the Defra group and ends our ongoing reliance on paper-based forms.

September 26, 2024adminAccessibility, Defra digital, Defra service design, digital, User centred design, user needsDEFRA, Digital, GOV, Wales

How content designers add value to projects, from start to finish

We work in Defra’s farming content improvement team. Our role is to iterate and improve farming-related content on GOV.UK. One of our goals is to help farmers understand what type of funding is available and how to apply for it. …

August 29, 2024adminDefra content design, Defra digital, User centred designDEFRA, Digital, GOV, Wales

How Defra are finding accessibility participants for user research

User researcher Jason Stockwell explains how, as a Participant Lead, his job is to make sure user researchers have the right processes in place to get access to participants for research rounds.

May 16, 2024adminAccessibility, User centred design, user needs, User researchDEFRA, Digital, GOV, Wales

Greener services hack day: Part two

In the second post of a two-part blog, content designers Natalie Smithson and Sandeep Dhaliwal report on the outputs of the recent hack day, led by Defra’s planet-centred design (PCD) team.

April 15, 2024adminDefra digital, Defra services, digital, Planet Centred Design, services, User centred designDEFRA, Digital, GOV, Wales

Greener services hack day: Part One

In the first post of a two-part blog, content designers Natalie Smithson and Sandeep Dhaliwal look forward to today’s hack day, being led by Defra’s planet-centred design team – one of many activities for Services Week 2024.

March 22, 2024adminDefra digital, Defra service design, Defra services, services, User centred design, user needsDEFRA, Digital, GOV, Wales