Why we built a user research manual (and why it matters more than you think)
Jason Stockwell, Research Operations, reflects on the work done to develop a user research manual for Defra and the importance of consistency across user research.
Solving problems, sharing knowledge: Defra’s content community resources
Ayesha Tinsley explains how her team improved the content community’s resources board, in the last in our series on Defra content community projects.
Using hypotheses to improve our content review process
Content designer Lauren Stopps writes about a project to improve the content team’s internal review process.
Designing a style guide for Defra content designers
Senior content designer Louisa Mallon describes how her team planned and created a Defra style guide.
What a content designer does in alpha
Kaitlin D’Avella explains what content designers do in the alpha stage of a project.
Creating an online form to apply for a county parish holding (CPH) number
Senior content designer Alice Wilson writes about how she worked with the Defra Forms team to create a more accessible online version of a PDF form for livestock keepers.
How we are leading a bold and innovative approach to online forms
Jenny Taylor explains how the Defra Forms team has launched a new way to provide accessible online forms that meet a broad range of user needs across the Defra group and ends our ongoing reliance on paper-based forms.
How content designers add value to projects, from start to finish
We work in Defra’s farming content improvement team. Our role is to iterate and improve farming-related content on GOV.UK. One of our goals is to help farmers understand what type of funding is available and how to apply for it. …
How Defra are finding accessibility participants for user research
User researcher Jason Stockwell explains how, as a Participant Lead, his job is to make sure user researchers have the right processes in place to get access to participants for research rounds.
Greener services hack day: Part two
In the second post of a two-part blog, content designers Natalie Smithson and Sandeep Dhaliwal report on the outputs of the recent hack day, led by Defra’s planet-centred design (PCD) team.