user needs – Page 3 – Caerleon Consulting

Listening to anglers is helping to improve our fishing licence service

As National Fishing Month gets underway again, we hear from Jenny Yates, Service Owner in our ‘I Want to Fish’ team, about what our latest user research into digital fishing licences shows, and what future improvements anglers might see as a result.

August 14, 2023adminDefra, Defra services, digital, Environment Agency, services, user needs, User researchDEFRA, Digital, GOV, Wales

How we’re building a bespoke IT system to achieve nutrient mitigation for new house building

Samantha Denham and Gregor Neeve give us a look behind the scenes at the work that went into building a digital solution to support a key plank of the Government’s housebuilding strategy.

July 20, 2023adminContent, Defra content design, Defra digital, Defra service design, Defra services, services, User centred design, user needsDEFRA, Digital, GOV, Wales

Happy World Emoji Day

On World Emoji Day Christopher J looks at how we might use the fun symbols (or not) to make sure our message gets across in the way we intend.

July 17, 2023adminAccessibility, Content, Defra content design, Defra digital, Defra services, User centred design, user needsDEFRA, Digital, GOV, Wales

Data-driven success: celebrating two major digital export milestones

Programme Delivery Manager Neil Johnson shares his experiences of working closely with the Animal & Plant Health Agency to build and launch two digital services which are helping exporters of plant and animal goods.

June 20, 2023adminContent, Defra digital, Defra services, digital, user needs, User researchDEFRA, Digital, GOV, Wales

Work that touches everyone: being a user researcher at Defra

Senior User Researcher Clare Hussey reflects on why she loves her work, and why she feels compelled to stay at Defra.

June 7, 2023adminpeople, User centred design, user needs, User researchDEFRA, Digital, GOV, Wales