Why we built a user research manual (and why it matters more than you think)
Jason Stockwell, Research Operations, reflects on the work done to develop a user research manual for Defra and the importance of consistency across user research.
How Defra are finding accessibility participants for user research
User researcher Jason Stockwell explains how, as a Participant Lead, his job is to make sure user researchers have the right processes in place to get access to participants for research rounds.
Why we need volunteers to help vital research work that will protect the world’s forests
On the annual United Nations International Day of Forests, John Wiggins and Robbie Wilson explain how research volunteers will be key to the effective implementation of important new UK Government legislation aimed at protecting the world’s forests.
It’s never too late for user research
Content designer Rob Finch and his team reflect on how bringing in user research can be beneficial at any stage of a project.
Recycle Week 2023: helping local authorities to onboard a new system for improving recycling efficiency
In Recycle Week Jenny Rogal and Polly Howden explain how the work they are doing to develop a new Local Authority Payments tool will ensure the tool meets the needs of the end users – local authorities.
How resources and waste are using a research panel to engage with users
In Recycle Week, Jason Stockwell reflects on the user research process taking place under the Extended Producer Responsibility (EPR) scheme for packaging, which will see packaging producers paying the full cost of disposing of packaging waste, money which in turn will be granted to local authorities to cover recycling and disposal costs.
What a content designer does in discovery: Part Two
In the second post of this two-part blog, Defra content designers, Ruth Fryer and Sandeep Dhaliwal mention artefacts, approaches, analysis and how to finish discovery and prepare for alpha.
How we built a new water management eligibility checker
In World Water Week we hear from Daniel de Cruz about his work on a new ‘Farm Transformation Fund’ water management eligibility checker.
Listening to anglers is helping to improve our fishing licence service
As National Fishing Month gets underway again, we hear from Jenny Yates, Service Owner in our ‘I Want to Fish’ team, about what our latest user research into digital fishing licences shows, and what future improvements anglers might see as a result.
Data-driven success: celebrating two major digital export milestones
Programme Delivery Manager Neil Johnson shares his experiences of working closely with the Animal & Plant Health Agency to build and launch two digital services which are helping exporters of plant and animal goods.