Digital – Caerleon Consulting

How do you assess digital services for sustainability?

Ned Gartside, Sustainable Design Lead, shares how Defra is testing an approach to assess and record how well digital services are managing their environmental and social impacts.

October 8, 2025adminDefra digital, Defra services, digital, Digital Sustainability, services, sustainabilityDEFRA, Digital, GOV, Wales

Building our product management community: from sceptics to superfans

James Corbett is a Product Manager for Delivering Sustainable Futures at Defra and Helen McMullan is a Lead Product Manager for Regulatory Services at Defra. In this blog they reflect on how formalising a product community has unleashed the power of shared ownership, collective growth, and fostered sense of belonging

October 2, 2025admincommunities of practice, Community, digital, people, Product ManagementDEFRA, Digital, GOV, Wales

How Defra is leading the way in sustainable technology

Edd Parry, Director of Group Infrastructure and Operations in Defra Digital Data Technology and Security, reflects on our journey to reimagine how we procure IT services, focusing on sustainability and improving the end user experience.

September 30, 2025adminEnd user services, ICT sustainability, Service experience, user experienceDEFRA, Digital, GOV, Wales

Improving Customer Experience in APHA – Delivering Outcomes with commercial “off-the-shelf” products

Sam Brett is a Project Manager in APHA’s transformation programme, Delivering Sustainable Futures. In this blog, he reflects on his experience of improving how customers contact the organisation when they need help or advice. At the Animal and Plant Health …

September 25, 2025adminDefra digital, Defra Forms, digital, Digital services, user needsDEFRA, Digital, GOV, Wales

Using AI to accelerate delivery during the discovery phase

Jenny Taylor, Delivery Group Lead within Digital, Data, Technology and Security (DDTS) at Defra, Zoe Wilkins, Delivery Manager and Chris Leo, Head of User-centred Design Assurance, share how they are making the most of artificial intelligence (AI) to accelerate delivery in their area.

September 18, 2025adminAI, ArtificialIntelligence, digitalDEFRA, Digital, GOV, Wales