Skip to content
Caerleon Consulting
  • Home
  • About
  • Contact us
  • Customer Data and the Customer Experience
  • Home
  • About
  • Contact us
  • Customer Data and the Customer Experience
Caerleon Consulting
  • Home
  • About
  • Contact us
  • Customer Data and the Customer Experience

Tag: GOV

Home/Tag: GOV

Improving Customer Experience in APHA – Delivering Outcomes with commercial “off-the-shelf” products

Sam Brett is a Project Manager in APHA’s transformation programme, Delivering Sustainable Futures. In this blog, he reflects on his experience of improving how customers contact the organisation when they need help or advice. At the Animal and Plant Health …
September 25, 2025adminDefra digital, Defra Forms, digital, Digital services, user needsDEFRA, Digital, GOV, Wales

Using AI to accelerate delivery during the discovery phase

Jenny Taylor, Delivery Group Lead within Digital, Data, Technology and Security (DDTS) at Defra, Zoe Wilkins, Delivery Manager and Chris Leo, Head of User-centred Design Assurance, share how they are making the most of artificial intelligence (AI) to accelerate delivery in their area.
September 18, 2025adminAI, ArtificialIntelligence, digitalDEFRA, Digital, GOV, Wales

Transparent transformation—bringing people along with change

David Thomas, Delivery Group Lead for Environmental Quality, reflects on his experience developing new ways of working across digital delivery.
September 17, 2025adminDefra digital, Digital delivery, Digital transformationDEFRA, Digital, GOV, Wales

A New Chapter for StatsWales: What to Expect from the Beta Launch

Darllenwch y dudalen hon yn Gymraeg Earlier in the summer I shared the news that a new StatsWales service is on its way. Today, I’m pleased to provide more detail on what you can expect as we prepare to launch … Continue reading →
September 17, 2025adminUncategorizedGOV, Wales

Unearthing User Needs: Digging Deep into Digital Services for Disused Coal

By Ryan, Digital and Data team for Mining Legacy & Reservoir Safety Darllenwch y dudalen hon yn Gymraeg In July, the Senedd passed the Disused Mine and Quarry Tips (Wales) Bill. It’s now received Royal Assent and the new Disused … Continue reading →
September 15, 2025adminUncategorizedGOV, Wales

Product managing the design of sustainable services; an odyssey

Product manager Lucy Stewart reflects on her experience of designing sustainable services, and identifies where product managers can influence how and where we consider environmental impact as we deliver digital products.
September 11, 2025adminDefra digital, Digital Sustainability, Product ManagementDEFRA, Digital, GOV, Wales

The GOV.WALES GEL design system: what it is and what’s next

Post by Tim, Corporate Digital Team, Welsh Government We’re developing the GOV.WALES Global Experience Language (GEL) design system to help teams build consistent, accessible, and efficient digital products. Here’s how it works and what we’re planning. Darllenwch y dudalen hon … Continue reading →
September 9, 2025adminUncategorizedGOV, Wales

Accessibility is at the core of GOV.WALES

Post by Roland, Corporate Digital Team, Welsh Government Darllenwch y dudalen hon yn Gwmraeg Find out about our commitment to accessibility in this introduction to our approach on GOV.WALES. Why accessibility matters Accessibility is about ensuring as many people as … Continue reading →
September 2, 2025adminUncategorizedGOV, Wales

Why we built a user research manual (and why it matters more than you think)

Jason Stockwell, Research Operations, reflects on the work done to develop a user research manual for Defra and the importance of consistency across user research.
August 21, 2025adminDefra digital, User centred design, User researchDEFRA, Digital, GOV, Wales

Chief statistician’s update: improvements to NHS performance statistics

Each month we publish a wide range of NHS secondary care statistics, from urgent and emergency care to diagnostics, therapies and NHS waiting lists. We’ve recently made some changes to improve the relevance and timeliness of our data and to … Continue reading →
August 19, 2025adminUncategorizedGOV, Wales

Posts pagination

1 2 3 … 20
Developed by Think Up Themes Ltd. Powered by WordPress.