What’s next after Enterprise 4.0 ?
Without critical customer information, the systems that businesses would hope to leverage to unburden consumers from being stuck in the information age and in fact flourishing in the imagination age will never fully materialise. Personalization of interactions and engagement experiences are at the top of the list.
Businesses will need to maximize the network effects that could be achieved through platforms, and control databases that store customer and user data that can in turn drive more control and predictability over the market. Online publisher Tim O’Reilly believes that businesses need to “leverage customer self-service and algorithmic data to reach out to the entire web, to the edges and not just the centre, to the long tail and not just the head”.
A richer more personalized experience starts to become a reality fueled by consumer information. Systems that are able to describe the person will have the advantage. More particularly, systems that make use of ZPD (zero-party data), i.e. data that consumers have willingly and consensually offered up will be the systems that are the most valuable.
Learn how the Pretectum CMDM can help your business keep up with the increased importance of customer MDM with a SaaS software solution designed specifically to address the challenges of Customer Master Data Management.