services – Caerleon Consulting

Being assessed and assessing – a tale of two perspectives: Part two

David Thomas reflects on his recent work assessing the Defra Forms service, and offers some useful tips for teams preparing for assessment and for colleagues on the other side of the fence.

April 26, 2024admin#OpenDefra, Accessibility, Defra digital, Defra services, servicesDEFRA, Digital, GOV, Wales

Being assessed and assessing – a tale of two perspectives: Part one

Jenny Taylor shares her experiences of having her work to design a new Defra Forms service assessed, and how she will apply the learnings in her future work.

April 19, 2024admin#OpenDefra, Accessibility, Defra digital, Defra services, learning, servicesDEFRA, Digital, GOV, Wales

Greener services hack day: Part two

In the second post of a two-part blog, content designers Natalie Smithson and Sandeep Dhaliwal report on the outputs of the recent hack day, led by Defra’s planet-centred design (PCD) team.

April 15, 2024adminDefra digital, Defra services, digital, Planet Centred Design, services, User centred designDEFRA, Digital, GOV, Wales

Greener services hack day: Part One

In the first post of a two-part blog, content designers Natalie Smithson and Sandeep Dhaliwal look forward to today’s hack day, being led by Defra’s planet-centred design team – one of many activities for Services Week 2024.

March 22, 2024adminDefra digital, Defra service design, Defra services, services, User centred design, user needsDEFRA, Digital, GOV, Wales

Why we need volunteers to help vital research work that will protect the world’s forests

On the annual United Nations International Day of Forests, John Wiggins and Robbie Wilson explain how research volunteers will be key to the effective implementation of important new UK Government legislation aimed at protecting the world’s forests.

March 21, 2024adminDefra digital, Defra services, services, user needs, User researchDEFRA, Digital, GOV, Wales

International Women’s Day – my career journey into Defra

On International Women’s Day, Angela Marriott shares her career story, which began on a Youth Training Scheme at a plastics company, and which has brought her to a senior role in our Service Management Office.

March 8, 2024adminAll staff, Defra digital, Defra services, servicesDEFRA, Digital, GOV, Wales

Why I chose to join Defra’s Cloud Academy: Steven Calder

Steven Calder provides an insight into why he chose to apply for an ICT apprenticeship in the Defra Cloud Academy.

February 26, 2024adminAll staff, Defra digital, Defra services, people, servicesDEFRA, Digital, GOV, Wales

Defra group digital and data transformation strategy: how we’re planning to digitally transform our services

Sarah Hoy, Deputy Director for Digital Transformation, tells us how our new Digital and Data Strategy will change the way we design, build, and run digital services in the future.

January 5, 2024adminDefra digital, Defra services, digital, Digital transformation, services, Transformation, user needsDEFRA, Digital, GOV, Wales

Recycle Week 2023: helping local authorities to onboard a new system for improving recycling efficiency

In Recycle Week Jenny Rogal and Polly Howden explain how the work they are doing to develop a new Local Authority Payments tool will ensure the tool meets the needs of the end users – local authorities.

October 19, 2023adminDefra services, recycling, services, User centred design, user needs, User researchDEFRA, Digital, GOV, Wales

How resources and waste are using a research panel to engage with users

In Recycle Week, Jason Stockwell reflects on the user research process taking place under the Extended Producer Responsibility (EPR) scheme for packaging, which will see packaging producers paying the full cost of disposing of packaging waste, money which in turn will be granted to local authorities to cover recycling and disposal costs.

October 17, 2023adminDefra digital, Defra services, services, User centred design, user needs, User researchDEFRA, Digital, GOV, Wales