Defra services – Page 2 – Caerleon Consulting

Defra group digital and data transformation strategy: how we’re planning to digitally transform our services

Sarah Hoy, Deputy Director for Digital Transformation, tells us how our new Digital and Data Strategy will change the way we design, build, and run digital services in the future.

January 5, 2024adminDefra digital, Defra services, digital, Digital transformation, services, Transformation, user needsDEFRA, Digital, GOV, Wales

Recycle Week 2023: helping local authorities to onboard a new system for improving recycling efficiency

In Recycle Week Jenny Rogal and Polly Howden explain how the work they are doing to develop a new Local Authority Payments tool will ensure the tool meets the needs of the end users – local authorities.

October 19, 2023adminDefra services, recycling, services, User centred design, user needs, User researchDEFRA, Digital, GOV, Wales

How resources and waste are using a research panel to engage with users

In Recycle Week, Jason Stockwell reflects on the user research process taking place under the Extended Producer Responsibility (EPR) scheme for packaging, which will see packaging producers paying the full cost of disposing of packaging waste, money which in turn will be granted to local authorities to cover recycling and disposal costs.

October 17, 2023adminDefra digital, Defra services, services, User centred design, user needs, User researchDEFRA, Digital, GOV, Wales

Listening to anglers is helping to improve our fishing licence service

As National Fishing Month gets underway again, we hear from Jenny Yates, Service Owner in our ‘I Want to Fish’ team, about what our latest user research into digital fishing licences shows, and what future improvements anglers might see as a result.

August 14, 2023adminDefra, Defra services, digital, Environment Agency, services, user needs, User researchDEFRA, Digital, GOV, Wales

How we’re building a bespoke IT system to achieve nutrient mitigation for new house building

Samantha Denham and Gregor Neeve give us a look behind the scenes at the work that went into building a digital solution to support a key plank of the Government’s housebuilding strategy.

July 20, 2023adminContent, Defra content design, Defra digital, Defra service design, Defra services, services, User centred design, user needsDEFRA, Digital, GOV, Wales

Happy World Emoji Day

On World Emoji Day Christopher J looks at how we might use the fun symbols (or not) to make sure our message gets across in the way we intend.

July 17, 2023adminAccessibility, Content, Defra content design, Defra digital, Defra services, User centred design, user needsDEFRA, Digital, GOV, Wales

Data-driven success: celebrating two major digital export milestones

Programme Delivery Manager Neil Johnson shares his experiences of working closely with the Animal & Plant Health Agency to build and launch two digital services which are helping exporters of plant and animal goods.

June 20, 2023adminContent, Defra digital, Defra services, digital, user needs, User researchDEFRA, Digital, GOV, Wales