It’s never too late for user research
Content designer Rob Finch and his team reflect on how bringing in user research can be beneficial at any stage of a project.
Recycle Week 2023: helping local authorities to onboard a new system for improving recycling efficiency
In Recycle Week Jenny Rogal and Polly Howden explain how the work they are doing to develop a new Local Authority Payments tool will ensure the tool meets the needs of the end users – local authorities.
How resources and waste are using a research panel to engage with users
In Recycle Week, Jason Stockwell reflects on the user research process taking place under the Extended Producer Responsibility (EPR) scheme for packaging, which will see packaging producers paying the full cost of disposing of packaging waste, money which in turn will be granted to local authorities to cover recycling and disposal costs.
What a content designer does in discovery: Part Two
In the second post of this two-part blog, Defra content designers, Ruth Fryer and Sandeep Dhaliwal mention artefacts, approaches, analysis and how to finish discovery and prepare for alpha.
How we’re building a bespoke IT system to achieve nutrient mitigation for new house building
Samantha Denham and Gregor Neeve give us a look behind the scenes at the work that went into building a digital solution to support a key plank of the Government’s housebuilding strategy.
Happy World Emoji Day
On World Emoji Day Christopher J looks at how we might use the fun symbols (or not) to make sure our message gets across in the way we intend.
Unlocking the power of low code in Defra
Emma Shaw, Lead Product Manager for Power Platform in Defra, reflects on her team’s journey to unlock the power of low code and enable the business to build their own apps and automations, driving efficiencies and expediting digital transformation across the group.
Work that touches everyone: being a user researcher at Defra
Senior User Researcher Clare Hussey reflects on why she loves her work, and why she feels compelled to stay at Defra.